Support

Write to vesper@required.co.nz. One person answers, usually within a day or two.

My entries are missing

Your entries are stored on your iPhone. First, save a copy: in Vesper, open ••• → Settings → Export everything as text. Then email us and tell us what you see.

Sync isn't working

Sync needs Vesper Plus and iCloud turned on for your Apple Account (iOS Settings → your name → iCloud). Vesper's settings show when it last synced. A large journal can take a few minutes the first time.

I forgot to write a day

You can still write any of the last seven days. Open the calendar and tap a day with a dashed outline. Empty days older than a week can't be filled in.

Reminders don't arrive

Check that notifications are allowed in iOS Settings → Notifications → Vesper. Then check the reminder time in Vesper's settings.

Exporting my journal

Open ••• → Settings → Export everything as text. It includes every entry and is always free.

I bought Vesper Plus but it isn't on

In Vesper's settings, tap Restore purchase while signed in with the Apple Account you bought it with. If that doesn't help, email us with the date of purchase.

Refunds

Purchases go through Apple, so refunds do too: reportaproblem.apple.com.

Deleting everything

Open ••• → Settings → Delete all entries. This removes every entry from your iPhone and from iCloud, and it can't be undone.